Information about us and our contact details

The Site is a website operated by iScribo Limited (“We”). We are registered in England and Wales under company number 13036680 and have our registered office at Tudor Wood, Henley Road, Maidenhead, SL6 6QW, England UK, which is also our main trading address.

Accessing the Site

You may access the Site but we reserve the right to withdraw or amend the service that we provide on the Site without notice. We may also suspend access to the Site or close it indefinitely at any time. We may restrict access to the Site or some parts of it to users who have registered with us. We will not be liable if for any reason the Site is unavailable at any time or for any period.

Using the Site

You must be at least 18 years old to use the Site.

You must treat any password or user identification code that we provide to you as confidential and must not disclose it to anyone else. You are responsible for all activities that occur on or in connection with your Site account and you agree to notify us immediately of any unauthorized access or use of your Site account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Site account.

On our Site, you may use the technological platform to receive our services designed to strengthen your writing in Spanish, proofread your documents and improve grammar, and access documents and other information and material (“Content”) intended to improve your communication in Spanish (“Services”).

We reserve the right to remove Content from our Site at any time for any reason without any notice to you.

You agree to use the Site in accordance with our Copyright Policy.

You may cancel your Site account at any time in your account settings or by contacting a member of our team at contact@iScribo.com. We reserve the right to terminate access to our Site to any person, including you, at any time, for any reason, at our sole discretion. If you violate any of these terms, your permission to use our Site automatically terminates.

Free Trial

If we offer and you accept a free trial of the Services, we will make the Services available to you on a trial basis free of charge until the end of the specified free trial period. We may notify you of additional terms and conditions applicable to a free trial and you accept such terms and conditions shall be legally binding.

You agree and acknowledge that all your data and settings may be deleted at the end of a free trial unless you purchase a paid version of our Services (or a paid subscription). You are solely responsible for exporting any of your data before the end of a free trial or such data may be permanently lost.

You agree and acknowledge that during a free trial any Services are provided “as-is” and without any warranty and we may at our sole discretion terminate a free trial at any time.

The Services

We grant you a limited, non-exclusive, non-transferable, revocable right and licence, without the right to sublicense, to permit you to access and use the Services for the purpose of strengthening your writing in Spanish, improving your communication in the language and proofreading your documents and improving grammar. The grant of this right and licence is subject to your compliance with these Terms.

You agree not to:

i. store, access, publish, disseminate, distribute or transmit via the Site any material which is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; promotes unlawful violence; is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or is otherwise illegal or causes damage or injury to any person or property; or

ii. access all or any part of the Site or Services or Content in order to build a product or service which competes with our Services.

To enable us to provide the Services, you grant us a non-exclusive right and licence to copy, exploit, process, store, transmit and use your data saved on the platform solely to the extent necessary to provide the Services.

You agree to procure at your cost, install and maintain all required enabling software and third-party software required to access and use the Services. You acknowledge that a failure to do so may impact your use of the Services.

Unless otherwise specified in your subscription, the Services may be provided from any jurisdiction and from more than one jurisdiction at any one time.

Updates, upgrades, maintenance and support

We may, from time to time, make changes to the Services to:

i. improve, update or upgrade existing functionality or services;

ii. introduce new functionality or services;

iii. reflect changes to technology or market practice; or

iv. ensure that the Services remain compliant with all applicable laws, legal obligations or regulations.

Any such changes shall not result in a material degradation in the Services for the duration of the initial subscription term.

Availability of the Services

The Services are designed to be available 24 hours a day, seven days a week, subject to any emergency or scheduled maintenance. We shall use reasonable endeavours to give you advance notice of any emergency maintenance.

We shall not be responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet. The Services may be supported by and made available using third-party services and infrastructure. You acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such third-party communications facilities.

Suspension

We may, without prejudice to any other rights or remedies available to us, suspend your access to, or use of, the Services, including Content, in whole or in part immediately on notice to you if:

i. you have failed to pay any amounts due to us;

ii. you are otherwise in breach of your obligations under these Terms or any subscription;

iii. there is an attack on the Services used by you or if your data is accessed or manipulated by a third party without your consent;

iv. we are required by applicable law to suspend your access to, or use of, the Services; or

v. we reasonably believe that the suspension of the Services is necessary to protect the infrastructure, network or the use of the Services by other customers because of a threat to the security, integrity or use of the Services.

We shall use reasonable endeavours to re-establish or permit access to the Services as soon as possible following our determination that the cause of the suspension has been resolved.

We shall have no liability whether under these Terms or at law to you for any exercise of our rights pursuant to this clause.

Fees, Payment & Taxes

You agree to pay us a fee (“Service Fee”) for the right to use the Services on our Site.

Depending on the type of your user account, the Service Fee may be calculated and charged as a subscription for a specified period of time. Upon its expiry, we may automatically renew your subscription and you agree to pay us the respective Service Fee (or subscription). We will inform you how we will charge you when you open your user account. You may review and cancel your subscription in your user settings. You accept that we are under no obligation to issue any refunds for subscriptions which have commenced, in particular automatically renewed subscriptions which you have failed to cancel. You may cancel a subscription by notifying us in writing (including by email) at least 14 calendar days before the end of your subscription. If the 14-days’ notice period extends into the following subscription period you agree to pay us the Service Fee (or subscription) for that period in full.

All payments must be made within 24 hours of placing the order using valid payment cards. All payments to us will be handled by third-party payment providers. You acknowledge that iScribo Limited does not operate, own, or control the payment providers. Your use of payment cards is governed by separate agreements with the respective payment providers.

Any and all refund requests should be made through the respective payment provider. Once received, we may take up to 30 calendar days to process a refund request. If approved, the refund will be made within further 30 business days. We do not charge any fees for the processing of refund requests but may deduct the payment provider and card issuer charges applied initially.

Notwithstanding any other provisions of these terms, we reserve the right (but are under no obligation) to block access to your user account if: (i) your payment method is declined; or (ii) you have previously been banned or removed from our Site for any reason. We will not be liable for any loss of profits, anticipated savings, business opportunity, or goodwill. We also reserve the right at any time to change our fees and payment procedures. We have the sole discretion to determine how billing disputes between us will be resolved.

You may not withhold payment of any sum by reason of any set-off of any claim or dispute with us whether relating to the quality or performance of the Services or otherwise.

For service provided in the United Kingdom, by accepting the terms and conditions, you agreed to pay us a fee (“Service Fee”) plus Value Added Tax (VAT) for the right to use the Services on our Site. The VAT will be added automatically at the time of the purchase.

iScribo Limited provides services globally. Thus, iScribo Limited charges VAT to those subscribers who subscribe within the UK. Those who subscribe from outside the UK do not have to pay VAT.

You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.

Limitation of liability

We shall have no liability for any loss of profits, anticipated savings, business opportunity, goodwill or loss of or damage to (including corruption) data (whether direct or indirect) or any other indirect or consequential losses whether arising in contract, tort (including negligence) or otherwise incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

We shall have no responsibility or liability for the availability or reliability of the Site, Services or Content or their ability to meet your requirements. You assume sole responsibility for results obtained from the use of the Services and Content and outcomes of the Services and for any conclusions drawn from such use.

We shall not be responsible for verifying that any information or content is accurate, complete, correct or necessary.

You shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of your data and content. We shall have no responsibility or liability for the storage, availability or deletion of any of your data or other content stored on the platform, nor for any transmission of such data or content.

We shall not incur any liability where such liability is linked to a breach by you of your obligations under these Terms.

Nothing in these terms shall limit or exclude any liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be properly excluded under English law. If you breach these terms, we shall have the right to immediately suspend your access to the Site, remove any material uploaded by you on the Site and receive any damages from you for any loss resulting from the breach.

Data Protection

Any processing of personal data under these Terms shall be in accordance with our Privacy Policy.

Third Parties

iScribo Limited is powered by Artificial intelligence. Our technology department for product development uses various machine learning algorithms and AI pre-built models such as those provided by Language Tools and OpenAI’s GPT-3. Educalingo definitions and synonyms information is also used to strengthen the services and efficiency iScribo’s digital platform as a tool to write better Spanish. We acknowledge and recognise our third-party collaborators and thank them for their input in this project.

Term and Termination

The Agreement shall, unless otherwise terminated as provided in this clause, commence on the date specified in your subscription form and shall continue for the initial subscription term of specified in the subscription form. Thereafter it shall be automatically renewed for successive periods specified in the subscription form, unless:

i. you notify us of termination, in writing, at least 14 days before the end of the initial subscription term or any renewal period, in which case the contract shall terminate on the expiry of the applicable initial subscription term or renewal period; or

ii. otherwise terminated in accordance with the provisions of these Terms;

and the initial subscription term together with any subsequent renewal periods shall constitute the Subscription Term.

Either party shall be entitled to immediately terminate the contract without liability to the other party by giving notice to the other party at any time if:

a. that other party is in material breach of the contract, provided that if the breach is capable of remedy the innocent party shall not be entitled to terminate the contract unless and until the breaching party shall have failed to remedy the breach within five days of such notice; or

b. either party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; or

c. the other party’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the contract is in jeopardy; or

d. the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.

We may terminate your subscription on no less than 14 days’ notice in writing to you.

On termination of the subscription for any reason your right to receive the Services shall cease automatically and:

a) you shall immediately pay any outstanding unpaid fees and charges and interest due to us; and

b) all licences granted under these Terms shall immediately terminate and the you shall immediately cease all use of the Services and Contents;

c) we may destroy or otherwise dispose of any of your data in our possession, unless we receives, no later than ten days after the effective date of the termination of the subscription, a written request for the delivery to you of the then most recent back-up of your data.

Jurisdiction and applicable Law

These terms of use are subject to the laws of England and Wales and the Courts of England shall have jurisdiction over any claim arising from or in relation to them.

Amending these Terms

We may revise these Terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes that we made, as they are binding on you.

Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Site.

Your concerns

If you have any concerns about material which appears on the Site or If you would like to file a complaint, please email us at contact@iScribo.com. We will aim to assess individual complaints within 90 days.